Ethics, Values & Community
We're committed to trading fairly and responsibly, buying locally wherever possible and building lasting partnerships with our suppliers
Sustainable Cocoa
As a fellow family business, our chocolate maker, Felchlin builds relationships with farmers and partners at origin to ensure high ethical standards and acquire sustainable, quality cacao.
We have travelled to the smallholder cocoa farms in Venezuela to learn about the origins of our chocolate couverture and meet the farmers, such as the Franceschi family, who supply the extra fine beans that we require. Alberto Franchesci brings in cocoa pods and beans from a number of farms and is committed to working with his fellow farmers on improvements in quality and the sustainable use of the land
Our Approach
Put simply, in the way we behave and the decisions we make, we strive to be a role model business. Treating people with integrity and respect is at the heart of everything we do. That applies in all cases, from the people who grow our tea and coffee to you, our customers. It's true of the way we treat each other too.
Tea and Coffee
How do we manage to source such incredible teas and coffees? The answer is our sister company, Taylors of Harrogate. Once a separate tea and coffee business, Bettys was offered the chance to buy it in 1962. And as it was Yorkshire-based, family-owned and devoted to quality, there was rather a lot of common ground. When the chance came for them to join together, it was a perfect match.
Taylors is built on long term relationships, often developed over decades and is proud to be a founding member of the Ethical Tea Partnership, which works on long term programmes for a fair and sustainable tea industry. Buyers regularly travel to visit the farms and co-operatives that supply our tea and coffee and have a genuine rapport with our suppliers – because when we work with people, we want those relationships to be real and sustainable.