Returns

Our Returns Policy

We aim for perfection and want you to be happy every time you shop with us. So in the unlikely event that something goes wrong, here's what we'll do to put things right.

Damaged Items

All our parcels are carefully packed by hand in our Craft Bakery, and we go to great lengths to ensure they arrive in pristine condition. But if your order is damaged in transit, we'll collect it and replace it.

Please see To return an item for details of how this works.

Delivery Charges and Other Services

If you are returning an item, whether it's because of an error on our part, damage, or you're simply not completely satisfied, we'll refund all delivery charges incurred by you (both for the initial delivery and the cost of returning it.)

To Return an Item

To arrange collection, please contact us giving the reason for the return. Any damaged goods would be collected (usually by courier) at our expense and at your convenience. If you're returning an order because you are not satisfied, please tell us why and send it back to us in its original packaging.

For our address details see Contact Us. This returns policy does not affect your statutory rights.

Cancelling an Item

You have the legal right to cancel your contract with us within fourteen days of delivery. This right does not apply to products specifically made for you, such as wedding or celebration cakes, products that are sealed, including for safety, hygiene or other legal reasons, once they have been unsealed after you receive them; perishable products, including food or beverage items which have an expiry date of up to 28 days after the date of dispatch; chilled or frozen products; or any other similar products which by reason of their nature cannot be returned. When you send a product back, please package it securely.

To cancel an item, or your whole order, please call us on 0800 456 1919 or +44 1423 814 008, or use our friendly Contact Us form.

Our Return Address is:

Bettys
Bettys Craft Bakery
Plumpton Park
Harrogate
HG2 7LD

If you're returning items because of damage, an error on our part, or you're not satisfied with the quality, in addition to a full refund, we will reimburse you for the cost of sending the items back. For your protection, we ask that you use a Recorded Delivery service when returning items, because proof of posting is not proof of receipt. Please note, in all other circumstances you would be responsible for the costs of returning items.