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How we're keeping people safe

Last updated 7 July 2020

Our Café Tea Rooms are reopening soon, but our shops are open and our mail order service (www.bettys.co.uk) is busier than ever.

We're working hard to look after the wellbeing of our people. Across Bettys, many are now working from home but that isn't possible for everyone. As a business we're dependent on our own front-line workers who work in our bakery, shops, mail order department and support teams.

We're actively promoting handwashing and hand hygiene for staff, and we've added extra hand sanitising points around the business. We're asking colleagues who have any symptoms of COVID-19 to self isolate and request an NHS test, and encouraging everyone to support the NHS Test and Trace initiative if they're contacted.

We're always rigorous about cleaning but we've increased deep cleaning and sanitisation of all areas. Workplaces have been reorganised and office space reallocated to make sure that there's a minimum of two metres between colleagues, using clear floor markings to guide people.

In our shops we're making sure we do everything we can to keep people safe. Read more here.

We'll continue to take government guidance and to change our procedures and approaches accordingly. We're in regular communication with all staff, sharing up-to-date advice, changes and clarifications to government advice, and information about the decisions we are making as a business.


If you’re finding it tricky to get through to us on the phone at the moment, we’re sorry – our lines have been particularly busy. Please do try again – we promise to get to you as soon as we can.