Important information about Corporate deliveries

After checking out you will receive a confirmation email with your chosen delivery date. If you find that you have entered the wrong date, please contact our Customer Support Team.

You will receive a second email when your order is despatched. This will include tracking information.

Our couriers will attempt delivery on the day you selected when placing your order.

If you miss a delivery attempt, revisit the tracking information you received where you will see options to either arrange redelivery (either when you are at home or to a safe place) or collection.

If you are still unable to locate your order please contact our Customer Support Team.

Please note: as our couriers work with pace to make sure all of our orders reach their destination by your chosen date, some Monday orders are arriving earlier than planned. In selecting a Monday delivery, your order may arrive on the Saturday before. But rest assured, the shelf life of your products will be unaffected.

We offer discounts for all corporate gift orders – it’s our way of saying thanks for choosing Bettys.

We can send your business order to one address or multiple address via our tracked delivery service.

Contact our corporate team by calling 0800 678 1919 or emailing corporate@bettys.co.uk.

Simply email our corporate team at corporate@bettys.co.uk.

Yes, we have a dedicated team to take really good care of our corporate customers.

Simply call us on 0800 678 1919 or email corporate@bettys.co.uk.

We are here Monday to Friday from 9am to 5pm (excluding bank holidays).

Find out more about our corporate service here.

We work very hard to make sure our treats reach you in tip top condition, packing with great care and thoroughness, but occasionally our parcels are damaged in transit.

Please get in touch so that we can arrange for a replacement item to be sent out to you as soon as possible. Or, if you prefer, we can refund the damaged item.

We’re sorry but we can’t change orders once they’ve been placed.

Our Customer Support Team can attempt to cancel your order but it depends how far along the process it is. If we can successfully cancel your order, we can either issue a full refund* or place a new order.

However, because our stock is very fast moving and we have a limited number of delivery slots each day, there are two risks to this: one, your original delivery date could become unavailable and two, we could be sold out of your product(s).

*A refund will show in your account within three working days.

As all of our orders are packed by hand, it is possible that an error was made when boxing up your parcel.

Please get in touch so that we can arrange for the correct item to be sent out to you as soon as possible. Or, if you prefer, we can refund the missing item.

If we sent the wrong product, you don't need to return it to us. Consider it a gift by way of apology.

Our couriers will attempt delivery to the address and postcode that you provided, so please check your tracking information to make sure that the details are correct.

If your parcel has been delayed or lost within the delivery network, we can arrange for a replacement parcel to be sent out as soon as the product is available. Or, if you prefer, we can give you a full refund.

Simply contact us with details of your order and we can make the necessary arrangements.

We are sorry but we cannot accept liability for late or failed delivery due to an incorrectly entered address.

Please click here for our returns policy.

Please email our charity coordinator who will let you know if we are able to help.

As you will appreciate, we get lots of requests like this and though we do our best to help wherever we can, sadly we can’t support them all. There may also be a little delay in replying but we will reply to you.